Service

Alt-3D's service team is ready to help you keep your machine running. 

 

Our service team is experienced and responsive. We offer phone, video support, and on site support to maximize your printers up time. 

We provide many different levels of service. Contact our team to help you select the plan that's right for you.     service@alt-3d.com

 

Technical Support Basic Care Standard Care Supreme Care
Phone Support 8am to 7pm csst (Business Days)
X

X

X

X
On-site Support (Business Days) Available Limited X X
Preventive Maintenance Visit (Recommend every 1000 hours) X X
Service Level agreement (Once on-site is required) 5 business days  3 Business Days 1-2 Business Days
User Training Available Available  Available Available
Spare Parts Available Available X X
Consumable Parts Available Discount 5% Discount 10% X
Hardware Updates (As Required) Available X X X
Software Updates (As Required) Available X X X
Print Heads (Maximum) Available Available 10% Discount X
 Extended Phone Support X X Available 
Downtime Backup Printing Support Available

Available

Available (Unlimited)
Overflow Printing Support X X X