Alt-3D's service team is ready to help you keep your machine running.
Our service team is experienced and responsive. We offer phone, video support, and on site support to maximize your printers up time.
We provide many different levels of service. Contact our team to help you select the plan that's right for you. email@example.com
|Technical Support||Basic Care||Standard Care||Supreme Care|
|Phone Support 8am to 7pm csst (Business Days)||
|On-site Support (Business Days)||Available||Limited||X||X|
|Preventive Maintenance Visit (Recommend every 1000 hours)||X||X|
|Service Level agreement (Once on-site is required)||5 business days||3 Business Days||1-2 Business Days|
|Consumable Parts||Available||Discount 5%||Discount 10%||X|
|Hardware Updates (As Required)||Available||X||X||X|
|Software Updates (As Required)||Available||X||X||X|
|Print Heads (Maximum)||Available||Available||10% Discount||X|
|Extended Phone Support||X||X||Available|
|Downtime Backup Printing Support||Available||
|Overflow Printing Support||X||X||X|