Service

Alt-3D's service team is ready to help you keep your machine running. 

 

Our service team is experienced and responsive. We offer phone, video support, and on site support to maximize your printers up time. 

We provide many different levels of service. Contact our team to help you select the plan that's right for you.     service@alt-3d.com

 

	Technical Support	Basic Care	Standard Care	Supreme Care
Phone Support 8am to 7pm csst (Business Days)	X	X	X	X
On-site Support (Business Days)	Available	Limited	X	X
Preventive Maintenance Visit (Recommend every 1000 hours)			X	X
Service Level agreement (Once on-site is required)		5 business days	3 Business Days	1-2 Business Days
User Training	Available	Available	Available	Available
Spare Parts	Available	Available	X	X
Consumable Parts	Available	Discount 5%	Discount 10%	X
Hardware Updates (As Required)	Available	X	X	X
Software Updates (As Required)	Available	X	X	X
Print Heads (Maximum)	Available	Available	10% Discount	X
Extended Phone Support		X	X	Available
Downtime Backup Printing Support	Available	Available	Available	(Unlimited)
Overflow Printing Support		X	X	X